Terms of Trade
These Terms of Trade apply to every quote, order and sample request placed with Precision Labelling, a division of Recognition ID (ABN 19 754 802 731), 2/60-62 Abbott Road, Hallam VIC 3803.
1. Acceptance of these terms
By requesting a quote, placing an order, or submitting artwork or order information through this website, you agree to be bound by these Terms of Trade. If you are acting on behalf of a company, you confirm you have authority to bind that company to these terms.
2. Quotes, pricing and orders
Prices shown or quoted are indicative, provided on application, and exclude GST and freight unless stated otherwise. A quote is not a binding offer — an order is only confirmed once we have issued a written order confirmation and, where required, received your approved proof and any deposit or purchase order. We reserve the right to correct genuine pricing or specification errors before production begins.
3. Artwork and proof approval
Production begins only once you have approved a proof in writing. You are responsible for checking spelling, part numbers, dimensions and colours shown on the proof — your approval confirms these details are correct. If you supply your own artwork, it must be print-ready; we are not responsible for reproducing detail that isn't present in a low-resolution file. See the Artwork & Proof Approval and AI-Generated Imagery disclaimers on our Resources page for further detail.
4. Payment terms
Unless otherwise agreed in writing, payment is due per the terms shown on your invoice, issued separately by our accounts team. Custom orders may require a deposit or payment in full before production begins. Goods remain our property until paid for in full, and we may pause production or dispatch if payment is overdue.
5. Delivery and risk
Delivery and lead-time estimates are our best assessment at the time and are not guaranteed unless agreed in writing. Risk in the goods passes to you on delivery or collection. We are not liable for delays caused by carriers, suppliers, or events outside our reasonable control.
6. Warranty and liability
To the extent permitted by law, our liability for any claim relating to goods or services we supply is limited, at our option, to repairing, replacing or re-supplying the goods or services, or the value of the order in question. Material- and process-specific warranty terms are set out in the Warranty & disclaimers section on our Resources page. Nothing in these terms limits or excludes any right, guarantee or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
7. Returns and cancellations
Because our products are custom-made to your approved proof, orders cannot be cancelled once production has started, and custom items cannot be returned or exchanged unless faulty. Let us know within 7 days of delivery if something isn't right, and we'll assess it and, where appropriate, repair, replace or refund the affected items.
8. Intellectual property
You retain ownership of any artwork, logos or content you supply to us, and you confirm you have the right to use it and that it doesn't infringe anyone else's rights. We retain ownership of any artwork, layout or proof we create on your behalf until it is paid for in full, after which you may use it for the purpose it was created for.
9. Governing law
These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.